Hiring: Technical Support Engineer Company: Sigma Location: New York, NY Job Posted Time: 2026-09-16 11:07:25 Employment Type: Full-time Target Skills & Keywords : AWS, BigQuery, Data Warehouse, Databricks, GCP, Python, Redshift, SQL, SaaS, ServiceNow, Snowflake, Spark, Workday About the job Experience: •2+ years of experience in a customer-facing technical role (Technical Support, Solutions Engineering, or Software Engineering) at a cloud or SaaS provider. Required Skills: •As a Technical Support Engineer at Sigma, you will be part of an award-winning team recognized with the 2024 Stevie Gold Award for Customer Service, helping customers solve technical, business, and data challenges using the Sigma platform. Qualifications: •This position requires a U.S. Bachelor's degree (or foreign equivalent) in Computer Science, Software Engineering, Information Systems, Data Science, or a closely related technical field. This requirement is a minimum and cannot be substituted by work experience alone. •What You Will Be Doing •Work with Sigma's customers and the pre-sales team to assist with the diagnosis and resolution of complex technical issues. •Working closely with the development team, you will develop best practices and tools for diagnosing issues and optimizing the service for performance. •Partner cross-functionally with cross-functional groups — backend, frontend, DevOps, design, product, and the go-to-market teams to create a first-class experience for users of our product. •Participate in quarterly projects and perform periodic on-call duties to improve automation and processes. •SQL proficiency — strong grasp of JOINs, Partitions, Window Functions, Aggregations, CTEs, and sub-queries. •SQL query performance troubleshooting and query plan analysis. •Proficient in data modeling concepts. •Demonstrated capacity to chart data into logical visualizations. Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!