Hiring: Technical Support Engineer Company: GBIT (Global Bridge InfoTech Inc) Location: McKinney, TX Job Posted Time: 2026-09-16 12:03:14 Target Skills & Keywords : Azure, Linux, Root Cause Analysis, SQL Server, macOS About the job Experience: •5+ years of experience in advanced IT support, systems administration, or engineering. Required Skills: •Advanced Troubleshooting: Diagnose and resolve severe technical incidents escalated from Tier 1 and Tier 2 teams. •Root Cause Analysis: Investigate recurring or high-impact system failures to prevent future outages. •Patch and Fix Deployment: Write, test, and deploy code patches, hotfixes, or specialized system updates. •Documentation: Write clear standard operating procedures (SOPs), knowledge base articles, and technical guides for the broader IT team. •Vendor Collaboration: Work directly with external software and hardware vendors on deep architectural or code-level bugs. Qualifications: •Working Hours: Availability to work standard shifts, such as Monday through Friday from 8:00 AM to 5:00 PM CST. •Technical Skills: Deep knowledge of operating systems (Windows, Linux, macOS),MS SQL Server Database, cloud infrastructure (Azure), active directory, and networking protocols. •Problem-Solving: Strong ability to debug complex systems, analyze logs, and run diagnostic tests. •Communication: Excellent verbal and written communication skills to explain technical fixes to engineers and non-technical staff. Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!