Hiring: Technical Support Engineer, L2 Company: DDN Location: Wheat Ridge, CO Job Posted Time: 2026-09-16 14:44:42 Employment Type: Remote Target Skills & Keywords : Ansible, Docker, Kubernetes, MongoDB, Python, SQL, TCP/IP About the job Experience: •5 years of experience in Enterprise level Technical Support Required Skills: •Always take care of the customer. Customer Satisfaction is job #1. •Applies advanced technical expertise using standard operating and diagnostic protocols to resolve standard to highly complex system-level issues. •Identifies and provides resolutions to a diverse range of complex technical problems and mentors others in providing validated technical information, support process instructions, and special support requirements. •Contributes to a centralized problem identification and resolution database and may provide senior or expert-level tasks like Engineering for assigned products or skills. Uses judgment, creativity, and sound technical knowledge to obtain and recommend solutions. •Identifies, documents, and reports design, reliability, and maintenance issues. •Understands and leverages Tintri’s technical communication structure and has a sphere of influence that extends well outside of the department •Effectively leads efforts in facilitating problem recreation and failure analysis of systems-level issues and recommends and utilizes a wide variety of test equipment, diagnostic tools, and techniques used in problem resolution. •Develop and implement resolutions to identified problems, and follow standard practices and procedures. Compensation: •Flexible work environment (work from home / hybrid options) Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!