Hiring: Technical Support Engineer Company: NiCE Location: Hoboken, NJ Job Posted Time: 2026-09-16 11:32:38 Target Skills & Keywords : Azure, PowerShell, R, Windows Server About the job Required Skills: •Provide 1st, 2nd, and 3rd line engineering support for the NYC Public Safety Logging and Recording Solution. •Provision, deploy, patch, and upgrade NRX/NIR Logging and Recording Solutions, including Inform, TT911, and IP Recording platforms. •Collaborate closely with deployment teams to ensure the successful rollout and implementation of software packages and system upgrades. •Define and implement regular maintenance schedules and health monitoring procedures to ensure optimal system performance and reliability. •Work cross-functionally with internal teams, including management and R&D, escalating issues appropriately while maintaining strong technical and commercial relationships with customers, partners, and service providers. •Deploy and provision systems to replicate customer-reported issues for troubleshooting and resolution without impacting customer data or operations. •Create, modify, and execute database queries and scripts to support troubleshooting, maintenance, and operational efficiency. •Support network operations activities, including firewall configurations, network security groups, and related infrastructure tasks. Qualifications: •Bachelor’s degree in Science, Technology, or a related field preferred. •Relevant technical customer support experience, ideally within a Public Safety or mission-critical environment. •In-depth knowledge of customer service principles and experience delivering high-quality technical support in high-pressure environments. •Hands-on experience supporting Windows Server environments (2012, 2016, 2019) and client technologies, including web applications and services. •Solid functional working knowledge of VMware v7 and v9 suites, including ESXi, vSCA, and HA environments. •Strong troubleshooting, analytical, and problem-solving skills with excellent attention to detail. •Excellent written and verbal communication skills, including the ability to effectively communicate technical information to customers and internal teams. •Demonstrated capacity to manage multiple priorities, work independently, and collaborate effectively within a team environment. Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!