Hiring: Technical Support Engineer Company: Aspen Technology Location: Greater Minneapolis-St. Paul Area Job Posted Time: 2026-09-17 14:36:58 Employment Type: Contract Target Skills & Keywords : CPT, Systems Engineering About the job Experience: •5 years of relevant professional experience in technical support, engineering, or software environments. Required Skills: •Technical Support Engineer contribute meaningfully to team outcomes, support cross functional collaboration, and may provide informal guidance to newer team members. •Customer Support & Issue Resolution •Troubleshoot and resolve standard to moderately complex technical and engineering issues reported by customers. •Manage assigned support cases independently within established processes and SLAs. •Escalate issues as appropriate, providing clear technical context and investigation findings. •Build working knowledge across assigned DGM products and solution areas. •Assist with customer onboarding, configuration support, and basic system reviews. •Contribute to knowledgebase articles, runbooks, and troubleshooting documentation. Qualifications: •Technical Support Engineer supports customers by resolving standard and moderately complex technical issues with increasing independence. This role has mastered routine support tasks, applies judgment within defined guidelines, and is expanding technical depth across products and customer use cases. Compensation: •$70,700 - $88,400 / year •Competitive benefits and rewards package •This role is also eligible for bonus or variable incentive pay Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!