Hiring: Technical Support Engineer Company: Nova Ltd. Location: Fremont, CA Job Posted Time: 2026-09-17 05:44:32 Target Skills & Keywords : R About the job Experience: •5 years of relevant experience in the field. Military and/or other technical experiences will be considered. Required Skills: •Provide field engineer and customer support, including technical problem solving, diagnosis, repair, installation, modification and upgrade of systems as well as customer training. •Demonstrate ability to manage escalations and critical customer situations successfully. •Act as primary contact between factory, field team, and customers for collection and analysis of system performance data, collection of system reliability data, as well as system tracking and customer satisfaction. •Coordinate all service activities with field teams and customers to maximize system tool up time and performance. •Collect, prepare and formally communicate with the field, customers and headquarters, daily, weekly, monthly and other routine customer and factory required data analysis and quality metrics reporting. •Work closely with field support, engineering and operations to provide feedback on serviceability, reliability, ease of installation, upgrades and other customer / tool related quality metrics and issues. •Report design, reliability and/or maintenance issues to engineering. •Create, edit and review technical field and training materials and documentation. Qualifications: •Bachelor’s degree in Engineering, Physics, Material Science, Chemistry and/or 5 years of relevant experience in the field. Military and/or other technical experiences will be considered. •Semiconductor metrology equipment or related equipment manufacturing experience is beneficial •Demonstrated capacity to work effectively in a multifunctional team, including Field Teams, Engineering, Operations, Tech Support, Applications, Marketing and Sales. Compensation: •$100,000 - $148,000 / year Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!