Hiring: Technical Support Engineer - Deliverability Company: Iterable Location: United States Job Posted Time: 2026-09-03 07:42:28 Employment Type: Contract / Remote Target Skills & Keywords : CSS, DNS, Datadog, Elasticsearch, HTML, JavaScript, Jira, MySQL, PostgreSQL, Postman, SQL, Snowflake, Zendesk About the job Experience: •1-3 years of experience in a technical support engineering role or a similar role. •3 years of experience in a technical support engineering role or a similar role. Required Skills: •Become a subject matter expert on the Iterable platform and use that knowledge to help build internal tools that support customer-facing teams. •Serve as an internal escalation point for high-complexity support issues and provide direct technical support to customers when escalated issues require advanced investigation. •Query standard and nonstandard databases to troubleshoot issues, provide data insights, and support complex workflows. •Collaborate closely with Engineering to support internal API integrations and custom tooling development. •Analyze support trends and identify opportunities to improve tooling and reduce manual work. •Develop or enhance internal dashboards, automation scripts, and troubleshooting utilities. •Document findings and contribute to the team's knowledge base. Qualifications: •Proficiency in scripting or programming languages. •In-depth knowledge of APIs, including debugging with browser developer tools, Postman, or similar tools. •Operational familiarity with front-end web technologies (HTML, JavaScript, CSS), either through professional experience or a credible software development boot camp. •Solid functional working knowledge of DNS, SPF, DKIM, DMARC, and email deliverability concepts. •Passion for building internal tools, automation, and improving operational efficiency. •Excellent analytical and communication skills. •Comfortable working in a fast-paced, cross-functional environment. •Operational familiarity with SQL (e.g., PostgreSQL or MySQL). •Working experience querying and troubleshooting data with Elasticsearch or similar NoSQL databases. Compensation: •$72,000 - $112,000 / year •Competitive salaries, meaningful equity, & 401(k) plan Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!