Hiring: Technical Support Engineer Company: Akamai Technologies Location: Cambridge, MA Job Posted Time: 2026-09-11 12:56:53 Target Skills & Keywords : Ansible, Datadog, Docker, Grafana, Kubernetes, Linux, Zero Trust About the job Experience: •2+ years of relevant experience and a Bachelor's degree Required Skills: •Do you want to expand your career in Zero Trust? •Are you excited to innovate problem-solving and provide top-tier technical support? •Monitoring system health, identifying incidents, escalating issues, and performing routine operational tasks. You will work closely with senior engineers to resolve problems and continuously improve system reliability. •Performing monitoring shifts to ensure system availability and performance. •Identifying incidents, perform initial troubleshooting, and escalate according to procedures. •Document incidents, steps taken, and outcomes clearly. •Assisting in maintaining and improving monitoring tools like Grafana and GroundCover/DataDog and dashboards. •Following predefined runbooks and procedures to ensure consistent handling of events. Compensation: •$65,700 - $118,300 / year Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!