Hiring: Technical Support Engineer Company: Aristocrat Location: Austin, TX Job Posted Time: 2026-09-10 11:24:48 Target Skills & Keywords : Jira, Linux, Microsoft Excel, Node.js, Python, SQL About the job Experience: •2 years of experience working in technical support engineering, software engineering, or application support roles. Required Skills: •Manage and prioritise incoming support tickets from casino operators, prioritising by severity and business impact. •Diagnose and investigate application, system, and data issues through hands-on technical analysis. •Identify root causes by examining logs, querying databases, and tracing issues through the codebase and system architecture. •Implement fixes and workarounds directly where appropriate, and bring up complex problems to senior engineers with clear findings and well-formed proposed solutions. •Partner cross-functionally with the wider engineering group to manage the delivery of bug fixes, patches, and enhancements. Make sure issues are recorded, prioritized, and addressed promptly. •Contribute to platform reliability by identifying patterns across tickets and bringing up underlying engineering issues before they escalate. •Build and maintain a structured knowledge base of known issues, root causes, resolutions, and workarounds. This makes it easier for the team to resolve issues faster over time and reduces repeat effort. •Continuously improve support documentation so that institutional knowledge is captured, searchable, and accessible to the whole team. Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!