Hiring: Technical Support Associate Company: Georgia Institute of Technology Location: Atlanta Metropolitan Area Job Posted Time: 2026-09-12 14:14:34 Employment Type: Contract Target Skills & Keywords : AI, Security Clearance, ServiceNow About the job Experience: •One or more years of relevant experience. Required Skills: •Technical Support Associates provide assistance and troubleshooting for Information Technology systems, applications, and hardware. They respond to user inquiries, resolve technical issues, and ensure the smooth operation of Information Technology systems and services. •Provide technical assistance and support to end-users for Information Technology systems, software, and hardware-related issues. •Troubleshoot technical problems, identify root causes, and resolve Information Technology issues in a timely and efficient manner. •Respond to user inquiries, service requests, and incidents through phone, email, or in-person communication channels. •Document technical solutions, troubleshooting steps, and issue resolutions in Information Technology ticketing systems. •Install, configure, and update software applications, drivers, and patches on user devices as needed. •Conduct user training, tutorials, and knowledge sharing sessions to enhance end-user Information Technology skills and knowledge. •Maintain Information Technology equipment inventory, track hardware assets, and assist with equipment setup and deployment. Qualifications: •High School Diploma/GED or Vocational School Diploma/Training Degree. •Information Technology Infrastructure Library Foundations, ServiceNow, HDI. •3 years of experience •Advanced knowledge of and skill in installing and maintaining information technology systems. Compensation: •$60,052 - $77,000 / year Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!