Hiring: Technical Support and Field Service Representative Company: Lucifer Lighting Location: San Antonio, TX Job Posted Time: 2026-09-10 10:41:53 Target Skills & Keywords : Microsoft Excel, Microsoft Office, SolidWorks, Zendesk About the job Experience: •· 5+ years blending technical support, field service work, or product coordination with technical marketing or content creation. Required Skills: •· High-Level Technical Support: Provide key customers with technical assistance related to product features, complex field issues, and specifications. •· Technical Content Creation: Draft, update, and format technical marketing documents, including specification sheets, installation manuals, demo keys, and sell sheets. •· Field-to-Marketing Feedback Loop: Incorporate real-world "field learnings" and usability feedback into existing technical documentation and product guides. •· Hands-on Validation: Perform product test installations and collaborate with contractors to optimize installation instructions before release. •· Sales & Channel Enablement: Assist in creating technical guides, cheat sheets, and internal training documentation to empower customer-facing teams. •· Digital Asset Management: Manage the company website, including the creation of new product pages, content updates, filter management, and content tree structure optimization. •· Trade Show Coordination: Oversee technical trade show logistics, including test installations and attention to schedules. •· Cross-Functional Collaboration: Gather customer feedback on product samples to collaborate with internal teams on potential customizations and business cases. Field Service Support: Visit project sites using discretion to assess technical issues and help remedy issues as appropriate. Qualifications: •· Product Obsession: Willingness to develop a deep and full understanding of the precision products designed and manufactured at Lucifer Lighting. This requires understanding why the product is designed the way it is and how it performs, not just its basic specifications. •· Technical Mindset: Naturally comfortable with highly technical, detailed information. •· Communication: Articulate communicator with focused listener with the ability to "read between the lines" •Required: Proficiency with MS Office (Outlook, Excel) and Adobe InDesign / Illustrator (or a demonstrated ability to master design software quickly). •Preferred: Experience with Content Management Systems (CMS), Solidworks, or Zendesk/ticket request systems. •· Bachelor’s degree in Engineering, Marketing, Technical Writing, or a related discipline. Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!