Hiring: Technical Support Analyst Company: Shamrock Trading Corporation Location: Overland Park, KS Job Posted Time: 2026-09-12 11:27:29 Target Skills & Keywords : Jira, Root Cause Analysis About the job Experience: •1+ years in a technical customer and desktop support role Required Skills: •Provide world-class system and application support to both internal and external customers •Configure and install new systems as well as upgrade and support existing systems •Automate processes, reporting and response when possible •Perform in-depth troubleshooting of technical issues from initial remediation to full root cause analysis •Prevent repeat issues by addressing the root causes •Take initiative in areas of improving our operations and staying educated on the latest relevant IT technologies and methodologies •Partner with other internal technical teams to resolve more advanced issues as necessary •Create documentation that will help team members resolve issues more quickly Qualifications: •BA/BS degree in a technical field or evidence of exceptional ability Compensation: •Medical: Fully paid healthcare, dental and vision premiums for employees and eligible dependents, and gym benefits Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!