Hiring: Technical Support Analyst Company: Georgia Institute of Technology Location: Atlanta Metropolitan Area Job Posted Time: 2026-09-16 23:14:33 Employment Type: Contract / Remote Target Skills & Keywords : AI, Project Management, Security Clearance, User Experience About the job Experience: •6+ years of relevant experience. Required Skills: •Technical Support Analysts provide technical assistance and support for hardware, software, and network issues encountered by users within the institution. This role involves diagnosing problems, troubleshooting issues, and offering solutions to ensure that technology resources function effectively and meet the needs of the institutions community. •Provide technical assistance and support to users experiencing hardware, software, and networking issues within the institution. •Diagnose and troubleshoot technical problems, utilizing remote access tools and diagnostic software to resolve issues efficiently. •Maintain detailed documentation of support requests, resolutions, and user interactions to ensure accurate tracking and reporting of technical support activities. •Assist in the installation, configuration, and maintenance of computer systems, peripherals, and software applications to ensure optimal performance. •Educate users on best practices for technology use and cybersecurity awareness, promoting safe computing habits across the institution. •Prepare and deliver training sessions and workshops to help users become more proficient in using technology resources and software applications. •Monitor and manage support ticketing systems, ensuring timely responses and resolution of user requests in accordance with established service level agreements. Qualifications: •Bachelor's degree in related discipline or equivalent, related experience. •Three or more years of experience serving as a system administrator, functional administrator, or power user for an enterprise-wide software platform •Application of specialized skills within a university or public sector environment is preferred Compensation: •$85,000 - $95,000 / year Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!