Hiring: Technical Support Agent - NOKE Company: Janus International Location: Atlanta, GA Job Posted Time: 2026-09-10 12:15:26 About the job Experience: •3 years of experience in a technical support, help desk, or customer-facing technical role is preferred, with demonstrated ability to troubleshoot and resolve technical issues in a structured environment. Required Skills: •Diagnose, troubleshoot, and resolve technical issues involving hardware, software, or system functionality using established support processes and tools. •Accurately document customer issues, troubleshooting steps, and resolutions in the ticketing system to ensure proper tracking and follow up. •Escalate complex or unresolved issues to appropriate higher level support or engineering teams, providing clear and complete case details. •Guide customers through setup, configuration, or corrective steps as needed, ensuring clarity and accuracy throughout the interaction. •Provide clear customer education on product use and preventative best practices to reduce repeat issues and future contacts. •Stay current on product updates, known issues, and support procedures to maintain effective and consistent resolution quality. Qualifications: •High school diploma or equivalent required; an associate or bachelor’s degree in Computer Science, Information Technology, or a related field is preferred. •1–3 years of experience in a technical support, help desk, or customer-facing technical role is preferred, with demonstrated ability to troubleshoot and resolve technical issues in a structured environment. •Solid functional working knowledge of mobile devices, including smartphones and tablets, with the ability to troubleshoot mobile applications, operating system behaviors, connectivity issues, and common user-impacting defects. •Introductory understanding of wired and wireless networking concepts (e.g., Wi Fi, Bluetooth, basic IP concepts, connectivity troubleshooting) sufficient to identify common causes of access or communication issues. •Operational familiarity with desktop operating systems and general hardware concepts, with the ability to follow structured troubleshooting methodologies •Bilingual proficiency in English and Spanish is a plus. •Certification with CompTIA A+ is a plus. •Regularly required to sit, stand, and walk. Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!