Hiring: Technical Support Administrator Company: Chartway Credit Union Location: Virginia Beach, VA Job Posted Time: 2026-09-11 13:05:45 Target Skills & Keywords : User Experience About the job Experience: •Chartway Federal Credit Union is an EOE/M/F/ Disability/Vet Employer •If a reasonable accommodation is needed for the job interview process, please contact our Talent Acquisition Team at 1-877-319-4818 extension 45863 or email us at recruiter@chartway.com Required Skills: •Lead and oversee providing quality technical support to users. Qualifications: •Excellent communication skills, and self-motivated (especially when involving the learning of new technologies) •Knowledgeable in installation and support of Microsoft Windows operating system, including installation, support, and testing of new applications •Knowledgeable in the basics of supporting an Ethernet network (including wiring, installation of PC hardware and software, and troubleshooting) •Possess broad knowledge and understanding of current and emerging technologies and their relevance as tools in the IT industry •Demonstrated capacity to identify and analyze critical problems and provide viable solutions and/or alternatives, informing senior staff in a timely manner •Demonstrated capacity to provide first level support to end users in the areas of network, desktop, applications, telecommunications, web, and Desktop Operating Systems •Demonstrated capacity to effectively work with other departments, prioritize and escalate issues as necessary, and provide resolution follow-up •Demonstrated capacity to assist with other operational issues as required •Demonstrated capacity to research and document problems/resolutions and create “How-To” instructional documentation as needed •Demonstrated capacity to act as a source of information, help, and training for staff throughout the organization concerning personal computer applications and operating systems Compensation: •Competitive benefits and rewards package •(Higher compensation may be considered based on experience, qualifications, and internal equity) •Chartway offers a competitive salary and a comprehensive benefits package. Candidates must have a good credit history for consideration. Salary requirements must be included, and resumes must be accompanied by a Chartway Employment Application for consideration Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!