Hiring: Technical Success Manager Company: ICIMS Location: Holmdel, NJ Job Posted Time: 2026-09-10 14:09:05 Target Skills & Keywords : Product Management, REST, SaaS, Salesforce, Stakeholder Management, Workday About the job Experience: •2-5 years in a technical customer-facing role within SaaS, preferably HR Tech (ATS, HCM, or HRIS). •25 years, ICIMS has delivered end-to-end hiring solutions that improve recruiting efficiency, reduce costs and create exceptional candidate experiences. •5 years in a technical customer-facing role within SaaS, preferably HR Tech (ATS, HCM, or HRIS). Required Skills: •Own and maintain the Success Plan for assigned customers, aligning technical milestones and success metrics with strategic business outcomes. •Lead Outcome Reviews (QBRs) to demonstrate ROI, value realization, and alignment with evolving customer goals. •Perform Adoption Audits to assess product utilization, identify areas for optimization, and recommend best practices. •Monitor account health and execute Risk Mitigation and Call to Actions (CTAs) for at-risk customers. •Partner with the Account Manager (AM) on broader account planning and activity tracking to ensure consistent communication and unified customer management. •Provide guidance on iCIMS integrations, including HRIS connections, APIs, and third-party application integrations. •Communicate product roadmap releases and enhancements, ensuring customers understand new capabilities and their potential impact. •Facilitate Product Engagement Requests (e.g., participation in beta programs or advisory boards) and deliver tailored enablement sessions. Qualifications: •In-depth knowledge of SaaS architectures, APIs, data integrations, and cloud technologies (e.g., REST APIs, SSO, SFTP, etc.). •Proven ability to translate technical detail into business value for HR and IT stakeholders. •Operational familiarity with iCIMS or comparable HR systems. •Customer-obsessed with a proactive, consultative mindset. •Strong problem-solving and analytical skills with attention to detail. •Excellent communication and stakeholder management abilities, across both technical and business audiences. •Collaborative, curious, and adaptable in a fast-paced SaaS environment. Compensation: •$73,000 - $83,000 / year •Final compensation will be based on factors such as relevant experience, skills, education, internal equity, and market data Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!