Hiring: Technical Specialist Company: IDEX Corporation Location: Pittsburgh, PA Job Posted Time: 2026-09-10 10:35:29 Target Skills & Keywords : Jira, SaaS, Zendesk About the job Experience: •4+ years of experience Required Skills: •Monitor and maintain Jira queue health •Manage escalated Zendesk and Jira tickets •Intake and assess new technical escalations •Maintain demo and test environments •Coordinate escalation of confirmed software bugs to product team •Actively facilitate and support implementations of our most sophisticated client workflows. •Quickly learn new product and features to drive internal and external adoption. •Travel to customer locations to provide advanced resolution support when facing complex or multi-faceted challenges. Qualifications: •Advanced problem-solving and troubleshooting skills •Strong communication between technical and non-technical teams •Operational familiarity with software integration and APIs •Demonstrated capacity to gather and relay technical requirements •Project coordination, task management, and software delivery •Operational familiarity with SaaS or cloud platforms •Attention to detail in documentation and reporting •Practical understanding of data management and data modeling •Adaptability to work across teams and priorities •Operational familiarity with Esri software and GIS data. Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!