Hiring: Technical Services Specialist Company: Bevi Location: Boston, MA Job Posted Time: 2026-09-16 16:55:12 Employment Type: Full-time Target Skills & Keywords : NetSuite, Salesforce, Zendesk About the job Required Skills: •Assess existing troubleshooting processes, particularly those impacting the customer experience, and provide improvement recommendations on a continuous basis •Routinely troubleshoot processes related to Bevi machines, including the support of non-routine failures without documented guidance •Provide guidance on installations and preventative maintenance to improve the customer experience •Lead troubleshooting efforts for machines via phone and email (training will be provided) •Support upsell and inbound inquiries that turn into Sales leads by answering questions, providing information, and routing these to the appropriate internal team •Close the loop by communicating opportunity areas back to the company via process improvements and ticket trends for our engineering teams. •Help partners with contract questions and overall system usage analysis •Initiate RMAs for parts that will be processed by our Quality Engineers Qualifications: •Demonstrated capacity to maintain a consistent schedule of 11am-7pm CT / 12pm - 8pm ET •Demonstrated capacity to learn and understand hardware and software systems in order to troubleshoot effectively •Proficiency in utilizing independent judgment and decision making to provide improvement recommendations to stakeholders, and to provide troubleshooting steps for Bevi’s customers •Demonstrated capacity to multitask - answering calls, working on incoming emails, completing tickets, helping your team answer questions, and escalating feedback for internal stakeholders, , and working with internal stakeholders to drive process improvements •Ensure Bevi's customers receive industry defining technical support •Great attitude and willingness to go above and beyond for an exceptional customer experience •Exceptional verbal support skills on the phone, strong writing skills, and a focus on thorough ticket management and throughput •Move with urgency to solve problems for our customers •Knowledge of CRM/ticketing systems like Zendesk, Salesforce and Netsuite a plus •Market-driven - We anchor pay decisions in real-time market data Compensation: •$55,505 - $68,565 / year •Comprehensive medical, dental and vision insurance plans with BlueCross BlueShield, 95% paid by employer Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!