Hiring: Technical Services Engineer Company: MongoDB Location: Palo Alto, CA Job Posted Time: 2026-09-10 12:29:53 Employment Type: Hybrid Target Skills & Keywords : AWS, Azure, C, C++, DNS, Encryption, GCP, Grafana, Java, Kubernetes, Linux, Microservices, MongoDB, OIDC, Prometheus, Python, Ruby, TCP/IP, TLS About the job Required Skills: •As part of the Support organization, you will be directly interfacing with our largest customers and their most difficult problems. Qualifications: •Insatiably curious. Empathetic. Customer-focused. Able to earn trust quickly and communicate clearly in difficult situations, and exercise good judgment about when to collaborate or pull in others. We are especially drawn to self-taught candidates who know how to learn quickly, navigate complex systems, and make use of the resources around them. •Strong Linux systems administration and troubleshooting skills, including performance, memory, I/O, configuration, security, networking, clustering, and storage •Strong diagnostic ability, including tracing issues across distributed systems or microservices •Operational familiarity with database administration concepts across RDBMS and/or NoSQL systems; MongoDB experience is preferred •Solid understanding of networking fundamentals - TCP/IP, DNS, TLS, HTTP/S, load balancers, proxies, firewalls, and VPNs - including diagnosing latency and connectivity issues •Operational familiarity with security concepts like authentication, authorization, encryption, certificates, and key management •Basic scripting or coding ability, and comfort reading code or production automation •Skilled at translating complex technical issues into clear, empathetic communication that builds customer confidence and trust •Patience, empathy, and a genuine desire to help customers and teammates •Stay calm under pressure, solve problems in real time, and collaborate across multiple teams Compensation: •Flexible work environment (work from home / hybrid options) Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!