Hiring: Technical Service Operations Manager Company: Xerox Location: Westerville, OH Job Posted Time: 2026-09-09 18:03:58 Employment Type: Remote Target Skills & Keywords : Make, Move About the job Experience: •100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today’s global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at www.xerox.com. Required Skills: •Works onsite in Westerville, Ohio at a Xerox Corporate Customer location supporting the customers’ day-to-day printer fleet environment needs. Works closely with customer’s end user community, customer IT, and Xerox resources to execute upon customer expectations. •Position is Customer’s first point of contact for all Xerox inquiries or escalations. •Works closely with the Xerox Operations management team and Xerox customers to support the day-to-day activities and support needs of customers. •ROLES AND RESPONSIBILITIES: •This role specifically encompasses the following duties: •Responsible for all first level customer escalations - must be able to respond to and manage through resolution. •Manage all printer issues internally and externally (incl. Service calls, installations, etc.) and escalation issues as needed. •Manage Client Services relationship and escalate issues as needed. •Manage Configurations of Printers, Printer Software, Cloud Fleet Manager, Print Release Settings, and related services. •Creates Change Requests for System upgrades •Installs firmware and Configuration files onto the fleet of printers. •Interface with Technical Operations to resolve issues. •Interface with Technicians to assist with contacts and software loads •Coordinate all new printer installs. •Provide all necessary documentation and information to Manager as needed Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!