Hiring: Technical Quality Program Manager Company: Notion Location: New York, NY Job Posted Time: 2026-09-10 11:04:47 Target Skills & Keywords : Notion, Program Management, Project Management, SQL, User Experience About the job Experience: •3-5 years experience in customer support operations, product operations, technical support, customer experience, or related field •5 years experience in customer support operations, product operations, technical support, customer experience, or related field Required Skills: •Notion is growing rapidly and shipping new features and product improvements at a high rate to meet the needs of our customers. •The User Operations team is a function of the Customer Experience (CX) team maintaining clear lines of communication between customers and Product, ensuring customers get the most out of Notion and that their feedback is integrated into the product development process. •Be responsible for building and maintaining world class support experiences related to product quality. You’ll be responsible for improving the bug reporter experience and maintaining and scaling processes for tracking and resolution of user issues related to product quality and feature requests. •This role can be based in either San Francisco or New York City. We work from our offices on Mondays, Tuesdays and Thursdays (our Anchor Days) because we do our best thinking and building together in person. We’re looking for someone who’s excited to work alongside the team during those days. •Manage critical user experiences and internal workflows focused on improving product quality, influencing the development of new features, and supporting end users at scale •Continuously improve Notion’s bug-reporting and feature request funnels, from user-facing intake to escalation, tagging, tracking, reporting, and followup •Make data-informed recommendations for how to collect and prioritize feature requests, scale internal escalation processes, and resolve bugs and other product quality issues •Partner cross-functionally with Product and Engineering teams to measure and drive CX’s bug management effectiveness and efficiency through tooling, process, and training improvements Qualifications: •Project Management Professional (PMP) or similar certification •Technical knowledge or data querying experience (SQL) •By clicking “Submit Application”, I understand and agree that Notion and its affiliates and subsidiaries will collect and process my information in accordance with Notion’s Global Recruiting Privacy Policy and NYLL 144. Compensation: •Notion is committed to providing highly competitive cash compensation, equity, and benefits Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!