Hiring: Technical Project Manager Company: Harbor IT Location: Framingham, MA Job Posted Time: 2026-09-16 16:09:21 Employment Type: Remote Target Skills & Keywords : C, Compliance, LESS About the job Experience: •5 or more years managing technology implementation projects, with at least 3 years focused on voice, unified communications, or UCaaS delivery. •Direct delivery experience with one or more major UCaaS or cloud voice platforms, for example Intermedia Unite/Elevate, ZoomPhone, Cisco/Webex Calling, Microsoft Teams Phone, RingCentral, or 8x8. •Experience delivering projects in a managed services provider, VAR, telecom integrator, or carrier professional services environment. •Practical experience utilizing ConnectWise Manage PSA and preferred. •Reports to the Manager of UCaaS Onboarding within Harbor IT's professional services organization, operating under an EOS framework with shared accountability across delivery teams. Required Skills: •Own UCaaS, cloud voice, contact center, and carrier migration projects end to end, from executed agreement through closeout and transition to the Support Center. •Serve as the client's primary point of contact across all project phases: kickoff and initiation, planning, execution, monitoring, and closeout. •Build and maintain project plans that identify scope, resources, tasks, dependencies, milestones, and timelines, and hold the plan current as conditions change. •Lead technical discovery and data collection for voice cutovers, including dial plan design, number inventory and porting, call flow and routing requirements, user and device provisioning, E911 and regulatory compliance, and network readiness assessment covering QoS, bandwidth, PoE, and firewall/SBC configuration. •Coordinate carrier and vendor activity including LOA submission, port scheduling, circuit delivery, and escalation, and hold carriers accountable to committed dates. •Plan and run cutover events including cutover runbooks, rollback criteria, after-hours execution windows, day-one support coverage, and post-cutover stabilization. •Document, quantify, and communicate project risk. Mitigate where possible or proceed under documented and accepted risk with client sign-off. •Schedule and direct project resources including project engineers, field technicians, trainers, associate PMs, carriers, and subcontractors, and delegate effectively without direct reporting authority. Qualifications: •Maintain PMP or similar project management certification and current working knowledge of the UCaaS platforms Harbor IT delivers. •Bachelor's degree in a technical or business discipline, or equivalent relevant experience. •PMP certification preferred. Platform and vendor certifications relevant to the UCaaS stack are a plus. Compensation: •$80,000 - $95,000 / year •Competitive benefits and rewards package •Comprehensive benefits package including health, dental, and vision insurance Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!