Hiring: Technical Product Support Associate Company: Applecart Location: New York, NY Job Posted Time: 2026-09-10 14:43:36 Employment Type: Hybrid Target Skills & Keywords : Datadog, Embedded Systems, SQL, User Experience About the job Experience: •2+ years of experience in product support or related roles. Required Skills: •Triage & Traffic Control: Act as the first point of contact for internal support tickets. You’ll categorize and prioritize requests, ensuring every issue is handled with the appropriate urgency. •User Discovery & Enablement: Partner with internal users to understand their workflows. You will help distinguish between "how-to" questions and actual system bugs, providing immediate training where needed, or gathering the specific reproduction steps and context required for developers to hit the ground running. •Problem Solving: Resolve "Tier 1 & 2" issues independently, from guiding users through product features to troubleshooting known configuration errors. •Escalation & Incident Management: Own the lifecycle of a ticket. You will manage internal escalation paths and provide critical input on when a reported issue should be elevated to a high-priority "incident," helping the team respond to system-wide threats quickly. •Technical Deep-Diving: As you grow, you will learn to use tools like SQL and DataDog to investigate what’s happening in the backend when a user reports an error •Startup Agility: You’re comfortable with ambiguity and excited about the prospect of helping define a role from the ground up. •Radical Organization: You enjoy bringing order to chaos. Managing a busy inbox or ticket queue feels like a game of Tetris you’re determined to win. •Empathy for the User: You understand that when a tool doesn't work, it's frustrating. You take pride in being the person who makes a colleague's day easier. Compensation: •$80,000 - $90,000 / year •Our compensation package consists of three components: (i) a base salary, (ii) annual cash bonus, and (iii) generous equity compensation Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!