Hiring: Technical Partner Manager Company: Silvur Location: Washington, DC Job Posted Time: 2026-09-16 11:51:49 Employment Type: Contract Target Skills & Keywords : Asana, DNS, Encryption, HIPAA, HubSpot, Linear, Medicare, Microsoft Excel, OAuth2, OIDC, SAML, SOC 2, SQL About the job Experience: •4+ years in a technical, partner- or customer-facing role — solutions consulting, implementation, integration management, technical account management, or IT/systems administration with significant external exposure Required Skills: •You are the technical face of Silvur to our credit union partners. •Today we work with numerous credit unions. Each one has an IT team, a security officer, and a digital banking platform, and each one has questions before they'll put Silvur in front of their members: How does our member data move? Where does it live? Who can see it? How does single sign-on work on our platform? •You own those answers. And you know how to deliver them clearly and with enthusiasm. When a partner call has a technical item on the agenda, you're on it. When a security questionnaire arrives, you complete it. When a new partner needs to be stood up, you take them from signed to live. •The hardest part of this job isn't any single technical skill. It's holding a credible technical conversation with a credit union's security officer who has veto power over the partnership, without overpromising and without getting defensive. •Partner technical relationships. Be the named technical contact across our partner portfolio. Attend partner meetings with technical agenda items. Translate between credit union IT staff and our engineering team in both directions. •Success and Sales support. Work side-by-side with our Success and Sales teams whenever a conversation has a technical dimension — preparing them beforehand so they know what we can and can't do, and joining the call to handle the technical discussion directly when that's the better answer. •Partner configuration and credentials. Provision and maintain partner accounts and access: SFTP users and directory setup, single sign-on configuration, API credentials, sending domain records. This is hands-on setup work in existing systems and consoles. •Data exchange operations. Own the member file relationship with each partner: file specifications, test exchanges, field mapping requirements, and the conversations that happen when a file arrives malformed or late. You'll diagnose what went wrong using our monitoring and logs, and escalate to engineering when the cause is in our code. Qualifications: •Working understanding of email authentication: SPF, DKIM, DMARC, and DNS record management. You should be able to explain alignment to someone who doesn't know what it is. •Working understanding of authentication protocols — OAuth 2.0, SAML, OIDC — at the level of configuring and troubleshooting an integration, not implementing one •Hands-on comfort with secure transfer methods and permission settings •Demonstrated ability to explain technical architecture to a non-specialist audience under scrutiny, and to hold a position you believe is correct without becoming adversarial •Excellent written communication — much of this role is email and documentation that a partner's security team will read closely •Judgment about the edge of your own knowledge. We would much rather you say "let me confirm that with engineering" than guess. •AI fluency as a working habit, not a curiosity. We use Claude daily to automate and refine how we work, and we expect you to reach for it on your own — drafting questionnaire responses, summarizing partner threads, building the documentation this role depends on. •Operational familiarity with digital banking platforms (Alkami, Q2, Banno, Candescent, Narmi) or core systems •Direct experience completing SOC 2, HIPAA, or similar vendor security assessments •Comfort running provided SQL queries or reading a dashboard to answer a partner's data question Compensation: •$125,000 - $155,000 / year •Flexible work environment (work from home / hybrid options) •Employees receive a total compensation package including salary, options, health benefits, and 401k with employer contribution Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!