Hiring: Technical Operations Manager Company: Nixon Power Services Location: Johnson City, TN Job Posted Time: 2026-09-11 11:18:07 Target Skills & Keywords : Microsoft Office About the job Required Skills: •This position is responsible for providing technical support and development for Technicians in their territory, providing complex job support, and basic generator education to administrative staff. •Assist the Aftermarket Operations Manager and Customer Service Manager in all operations of the service center when and where necessary; including, but not limited to technician / coordinator mentorship, efficient scheduling, warranty administration, work order and WIP management, customer satisfaction, and invoicing. •Assists in the establishment and maintenance of a safety-oriented culture; responsible for ensuring all technical safety training is properly coordinated and executed per company policies and standards. Ensures technicians have, use, and maintain their PPE. •Serve as a revenue-generating technician for the service center and will target a 50% service call application rate. •Provide superior technical expertise on complex jobs both via telephone and in person when required. •Manage all warranty work orders for the branch – ensuring accuracy, timely communication, and timely submission. May assist the Customer Service Manager with warranty job administration and assist with pre-authorization claims related to warranty jobs. •Lead and oversee all Technical training, development, and mentorship of technicians in the service center. •Works with EHS and Technician Development Manager to develop and provide technical training for technician workforce on all matters relating generator service and installation for the development and advancement of the technician workforce. Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!