Hiring: Technical Helpdesk Company: SAIC Location: Honolulu, HI Job Posted Time: 2026-09-13 12:11:45 Employment Type: Full-time / Remote Target Skills & Keywords : Microsoft Office, Secret Clearance About the job Experience: •Basic understanding of networking concepts and protocols •Knowledge on how to query and tailor reports from a database •Strong Oral and written communication skills •Must be a current US Citizen Required Skills: •SAIC is hiring for a Technical Helpdesk to support the US Army’s Army Enterprise Service Desk (AESD) •To resolve technical problems (Tier 1) and answers queries by telephone or self-service ticket in support of customer computer hardware, software, network, system/application access, and telecommunications systems. •NOTE This is a hybrid remote opportunity. This Helpdesk operates 24/7/365 - shift is based on coverage needed. •This position can support ~$53k+ (dependent upon education and experience) •Diagnose, identify, isolate, and analyze problems utilizing historical database records •Respond to customer support requests in a fast, efficient and friendly manner •Resolve customer incidents and requests if able or assign to higher tiers •Route calls to product line specialists, application, or system support specialists Qualifications: •High School Diploma or GED and 0-1+ years of related experience with relevant certification •Must be able to obtain a full Secret Clearance; Interim Secret required prior to start, SAIC will help to obtain Compensation: •$40,001 - $80,000 / year •Flexible work environment (work from home / hybrid options) Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!