Hiring: Technical Design Specialist Company: New Era Cap Location: Buffalo, NY Job Posted Time: 2026-09-16 15:22:10 Employment Type: Remote About the job Experience: •One (1) to Three (3) years of experience working in Technical Design or related field is preferred Required Skills: •Use comprehensive knowledge of ROAL, ROC and Job Tracker to efficiently troubleshoot and resolve systems issues which cause delays in materials and/or orders processing in collaboration with the IT and Master Data departments •Respond in a timely manner to all email inquiries made to ROAL, ROC and Job Tracker support •Review and process daily ROAL material requests within a 48-hour period to ensure compliance with legal, licensing, systematic and production guidelines. •Guide and assist business users in ROAL, ROC and Job Tracker software •Assists with testing of enhancement or changes to the software before launching and the training of end users •Provide expertise and participate in cross-functional projects related to ROAL, ROC and Job Tracker •Keep all sensitive matters confidential Qualifications: •Demonstrated capacity to manage and make business decisions in New Era’s best interest without direction •Passion for the New Era Brand and ability to represent the company in a highly professional manner •Demonstrated capacity to work analytically and multi-task in a well-organized manner both independently and as a team •Strong attention to detail and strong writing and oral communication skills •Demonstrated capacity to effectively solve problems to the satisfaction of the customer and company •Positive and collaborative attitude with the goal of enhancing relationships and increasing productivity of individuals and teams •Strong computer skills especially MS Word, Excel, Outlook and Adobe Illustrator •Demonstrated capacity to learn and use new software •The location for this position is 100% on-site in Buffalo, NY •The salary range for this posted position is $60,000-$75,000 (plus bonus & benefits) and pertains to candidates located in Western New York. Actual compensation will fall within this range and is determined by a wide array of factors including but not limited to skill set, education, essential job duties and requirements, and necessary experience. Compensation: •$60,000 - $75,000 / year •Flexible work environment (work from home / hybrid options) Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!