Hiring: Technical Delivery Manager Company: Benchmark Analytics Location: Chicago, IL Job Posted Time: 2026-09-16 12:09:44 Employment Type: Remote Target Skills & Keywords : Confluence, ETL, Jira, Project Management, SQL, SaaS, Salesforce, Spring About the job Experience: •Exposure to SQL, ETL/data pipelines, and API-based integrations, with enough technical fluency to understand how data moves between systems, identify dependencies and potential failure points, and effectively partner with engineering and data teams •Comfortable operating under pressure and managing high-stakes deadlines in a fast-paced environment •Able to interpret and communicate complex concepts clearly •Able to communicate concisely and persuasively with customers, product managers, and engineers •Passionate about Benchmark Analytics’ mission and improving outcomes in the public sector Required Skills: •As a Technical Delivery Manager, you’ll lead a three-person technical delivery pod consisting of a Configuration Specialist, Data Engineer, and Reporting Analyst, all of whom report directly to you. Together, you’ll be accountable for the end-to-end implementation and ongoing success of agencies across a shared book of accounts. •You’ll bring enough technical depth to follow engineering and configuration conversations, reason through data mappings, ETL flows, integrations, and configuration specifications, and use that understanding to build realistic plans, identify dependencies, surface risks early, and translate between customer operational needs and technical execution. •Lead a three-person technical delivery pod consisting of a Configuration Specialist, Data Engineer, and Reporting Analyst, running simultaneous Benchmark Management System implementations across a shared book of accounts •Manage, coach, and develop technical individual contributors, including setting goals, providing feedback, supporting career growth, removing roadblocks, and holding the pod accountable for outcomes •Balance capacity across the pod, sequencing configuration, data, and reporting work to meet customer commitments without overloading any one function •Develop project charters and implementation plans grounded in scope, technical dependencies, timelines, and available resources •Communicate implementation progress, milestones, risks, and decisions to customers on a regular cadence •Serve as the Voice of the Customer between engineering, product, and end users Qualifications: •2+ years of direct people management experience, with a track record of coaching and developing technical individual contributors •5+ years of relevant technology/software implementation experience •4+ years of experience in a SaaS environment, preferably supporting enterprise customers •Demonstrated experience leading complex implementations or customer projects involving multiple phases, technical dependencies, and cross-functional stakeholders •Demonstrated ability to read, interpret, and reason about technical artifacts such as data mappings, configuration specifications, integration designs, and source-system exports •Prior experience planning or coordinating data integration or ETL work in implementations — including data conversions, source-system extracts, file transfers, or similar — even when the build itself was completed by engineering •Comfortable holding your own in technical conversations with engineering, configuration, and data teams; able to ask the right questions, understand the answers, and adjust project plans based on technical realities •Strong logical, analytical, problem-solving, and reasoning abilities •Excellent written and verbal communication skills, including experience communicating with executive stakeholders •Extremely detail-oriented, process-oriented, and driven Compensation: •$120,000 - $150,000 / year •Flexible work environment (work from home / hybrid options) Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!