Hiring: Technical Customer Support Professional Company: Trimble Inc. Location: Westminster, CO Job Posted Time: 2026-09-03 14:43:13 Employment Type: Full-time / Remote Target Skills & Keywords : AWS, Jira, MariaDB, Microsoft Excel, MySQL, PowerShell, Project Management, SQL, Salesforce About the job Experience: •Tekla PowerFab: At least 3 years of hands-on experience using Tekla PowerFab software. •Technical Troubleshooting: Proven experience diagnosing complex software issues, including licensing, installation, and environment-related problems. •Communication: Ability to explain technical issues clearly to both technical and non-technical audiences, in writing and in live sessions. •Bonus Points For Trimble Ecosystem: Experience with Tekla Structures, Trimble Connect, ProjectSight, Viewpoint Vista, or Spectrum. •Reporting & Data Access: Familiarity with report design tools (e.g., Stimulsoft, Crystal Reports) or SQL/ODBC-based data access from tools like Excel or Power BI. Required Skills: •Advanced Technical Support: Provide expert-level troubleshooting via phone, email, online forums, and live remote desktop sessions. •Problem Solving & Escalation: Architect solutions using internal resources and CRM (Salesforce) data, take ownership of complex cases, and mentor colleagues. •Product Improvement & Training: Manage Jira items for software bugs and feature requests, create public instructional media, test new product features, and train internal support teams. •Log Review & Diagnosis: Analyze application and system logs to diagnose, address, and resolve a wide array of issues, documenting the thought process for others to learn from. •Customer Communication: Translate technical concepts for audiences ranging from shop-floor users to IT administrators, and advise customers on environment and infrastructure considerations that fall outside the scope of support. •AI-Assisted Troubleshooting: Leverage AI agents (Gemini, Copilot, and others) for troubleshooting, education, and evaluating the quality of AI-generated responses. Qualifications: •Tekla PowerFab, Tekla Structures, Trimble Connect, Technical Support, Tier 3 Support, Structural Steel, Steel Fabrication, BIM, Software Troubleshooting, Jira •Domain Knowledge: Understanding of structural steel fabrication workflows, standards, and certifications (AISC, ASTM International, AWS). Compensation: •$78,400 - $107,900 / year Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!