Hiring: Technical Customer Support Manager - Mission Critical Power Company: Stored Energy Systems LLC (SENS) Location: Longmont, CO Job Posted Time: 2026-09-10 11:31:37 Employment Type: Remote Target Skills & Keywords : Firmware, Product Management, Systems Integration About the job Experience: •50 years, SENS is the market leader with a proven track record of providing highly reliable battery chargers, DC power systems, and related products to industrial markets. For more information on our company please see our web site at www.sens-usa.com . •7+ years of experience supporting industrial electrical systems, critical power systems, DC power systems, field service engineering, commissioning, or related technical environments. •Over 50 years, SENS is the market leader with a proven track record of providing highly reliable battery chargers, DC power systems, and related products to industrial markets. For more information on our company please see our web site at www.sens-usa.com . Required Skills: •Deliver clear, professional, and technically accurate communication to customers, field technicians, and internal teams. •Serve as the highest-level technical escalation point for complex Electrical Industrial Systems support cases. •Build customer confidence through responsive, solution-oriented communication and technical leadership. •Present root cause analyses, corrective actions, and technical recommendations to customers and internal leadership. •Support strategic customer meetings and major account technical reviews as the subject matter expert. •Technical Support & Problem Resolution •Diagnose complex electrical, firmware, communications, and application issues involving industrial power systems. •Provide technical support through phone, email, remote diagnostics, and occasional on-site customer visits. Qualifications: •Serve as the primary technical resource for assigned product families and support Engineering, Sales, Manufacturing, Product Management, and Customer Service with advanced technical expertise. •Lead technical warranty investigations for complex product and system issues. •Differentiate product defects from installation, environmental, application, or integration issues. •Recommend corrective and preventive actions to improve product reliability. •Support continuous improvement initiatives that reduce warranty costs and improve customer satisfaction. •Provide Voice of Customer feedback to Engineering and Product Management. •Engineering Support & Continuous Improvement •Partner with Engineering to improve product performance, reliability, and serviceability. •11 years of experience in lieu of a degree. Compensation: •$82,000 - $115,000 / year •Bonus: This position is eligible for an annual bonus based on individual and company performance Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!