Hiring: Technical Customer Success Manager, API Company: Zillow Location: California, United States Job Posted Time: 2026-09-16 17:17:21 Employment Type: Remote Target Skills & Keywords : REST, SaaS, Segment, Webhooks About the job Experience: •2+ years of experience in Customer Success, Implementation, Solutions Engineering, Technical Account Management, or a similar customer-facing role. Required Skills: •The Technical Customer Success Manager owns the onboarding, implementation, and ongoing success of Aryeo’s Media API customers. This includes primarily Aryeo Lite customers and integration partners that require a higher level of technical support but do not have dedicated enterprise coverage. •Also play an important role in scaling how Aryeo supports API customers by developing repeatable processes, documentation, and enablement resources that deliver a high-quality customer experience efficiently. •Success in this role will be measured through customer time to launch, successful onboarding within established timelines, API adoption and usage, customer retention and satisfaction, and reduced reliance on technical escalations over time. •Lead end-to-end onboarding and implementation for Media API customers, from kickoff through successful go-live. •Help customers translate their business requirements into effective API workflows, providing guidance on authentication, endpoints, webhooks, and integration best practices. •Troubleshoot technical issues, identify root causes, and partner with Engineering, Product, and Support when additional expertise is needed. •Own a portfolio of API customers, primarily within the Aryeo Lite segment, and serve as their primary point of contact throughout the customer lifecycle. •Monitor customer health, API usage, and adoption to proactively identify risks, address barriers, and uncover opportunities for customers to receive greater value from the platform. Qualifications: •Hands-on experience working with REST APIs, webhooks, authentication methods, and integration workflows. •Able to investigate and troubleshoot technical issues while clearly communicating findings, recommendations, and next steps. •Comfortable working with both technical and non-technical stakeholders and translating complex concepts into clear, practical guidance. •Strong project management and organizational skills, with the ability to manage multiple customer implementations and onboarding timelines simultaneously. •Proactive and customer-focused, with strong critical thinking, problem-solving, and relationship-building skills. •Able to collaborate effectively across Customer Success, Product, Engineering, Support, and other internal teams. •How we work is a key part of that transformation. Through Cloud HQ, our strategic approach to distributed work, most employees have the flexibility to work from wherever they’re most productive—enabling us to move fast, stay connected and deliver on our people promise. Compensation: •Flexible work environment (work from home / hybrid options) Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!