Hiring: Technical Customer Service & Contracts Administrator Company: Pelican Products, Inc. Location: South Deerfield, MA Job Posted Time: 2026-09-10 12:19:37 Employment Type: On-site Target Skills & Keywords : AutoCAD, CAD, Microsoft Office, SAP, Salesforce About the job Experience: •2 years of relevant customer service, sales support, account support, or office experience. •At least 2 years of relevant customer service, sales support, account support, or office experience. Required Skills: •You’ll own customer requests from initial contact through order fulfillment. Your role will combine customer service, technical coordination, quoting, order management, and account support to ensure customers receive accurate information and commitments. •Manage dealer and end-user requests from initial inquiry through quotation, order fulfillment, and shipment. •Prepare customer quotations and provide accurate information on products, pricing, availability, lead times, and order status. •Process standard, custom, and design-related customer orders accurately in SAP. •Coordinate technical and custom product requirements with Engineering, Design, Estimating, Sales, and Operations. •Review and interpret CAD drawings to help coordinate customer-specific product requirements. •Monitor open orders and backlogs, proactively communicate status, and work across departments to resolve delays or order issues. •Serve as a central point of contact for customers, ensuring questions and requests receive timely follow-up. Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!