Hiring: Technical Business Analyst, Product Company: Public Consulting Group Location: Mecklenburg County, NC Job Posted Time: 2026-09-12 11:01:09 Employment Type: Remote Target Skills & Keywords : Business Analysis, Jira, Product Management, SQL, ServiceNow About the job Experience: •Must be located in one of the following states: FL, GA, NC, SC, VA •Strong critical thinking skills, including the ability to gather information from diverse stakeholders, identify inconsistencies, and navigate ambiguity during incident or defect investigation. •The ability to manage multiple concurrent priorities, including incidents, defects, and project deadlines, while remaining calm and organized under pressure. •Curiosity and enthusiasm, demonstrated through a genuine interest in learning a new product, asking thoughtful questions, and understanding not only what the product does but why it works as it does. •Confident and clear communication skills, both with clients and with technical teams, including during higher-stakes incident or defect conversations. Required Skills: •Develops a deep, working knowledge of the EDPlan product, including its configuration, behavior, and the impact of requested changes. •Facilitates core SDLC activities, including requirements gathering and requirement-review sessions, and translates business needs into functional specifications, process and flow diagrams, and wireframes or prototypes. •Owns incident management from start to finish, including identifying and escalating issues promptly, coordinating across technical and business teams to drive timely resolution, and documenting incidents and outcomes for future reference. •Leads defect triage and resolution, including logging issues, partnering with development to determine root cause and establish fix timelines, verifying resolutions, and communicating status to closure. •Coordinates with engineering and QA teams to plan and execute test processes and supports user acceptance testing for new features and releases. •Serves as a primary point of client communication regarding defect status, incident updates, and release timing, translating technical detail into clear updates for non-technical audiences. •Supports product improvement efforts, feature configuration, and new implementations or rollouts, and contributes product-informed perspective to roadmap discussions. •Prioritizes and manages multiple concurrent activity streams, including incidents, defects, and project work, across products and deadlines, escalating issues as appropriate. Compensation: •$73,000 - $90,000 / year •In addition, PCG provides a range of benefits for this role, including medical and dental care benefits, 401k, PTO, parental leave, bereavement leave Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!