Hiring: Technical Analyst Company: Crown Castle Location: Canonsburg, PA Job Posted Time: 2026-09-16 10:30:07 Employment Type: Full-time / Remote About the job Required Skills: •Monitor alarm activity from remote communications sites to ensure company compliance with FAA/FCC & Customer SLA. •Open, track and close the filing of Notice to Airmen (NOTAM) reports with the FAA. •Answer incoming calls and monitor various e-mail accounts and act according to NOC procedures and processes. •Provide quality support to field operations and internal/external customers, employing a high degree of customer service, technical expertise, and timeliness. •Initiate, update, resolve, track and close trouble tickets •Interface with field personnel to verify repairs and testing of lighting alarm systems. •Advanced troubleshooting and configuration of monitoring and lighting systems. •Manage asset data by entering and updating all monitoring / lighting data into tracking systems. Qualifications: •WHAT YOU WILL NEED TO SUCCEED •Associates degree in Electrical Engineering, Computer Science or equivalent technical training in electronics •Five (5)+ years previous customer service and/or service dispatch experience •Five (5)+ years prior network operations and monitoring experience •Prior field technician, broadcast center, military electronics or equivalent experience •Excellent customer service and analytical problem-solving skills •Technical knowledge of network systems and data communication protocols •Excellent communication and interpersonal skills •Excellent personal computer skills utilizing Microsoft Office products •Demonstrated capacity to resolve technical problems with on-site field representatives and equipment vendors Compensation: •$5,250 per year •$1,000 per year Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!