Hiring: Technical Account Manager Company: Gusto Location: Scottsdale, AZ Job Posted Time: 2026-09-16 12:04:01 Employment Type: Full-time / Hybrid Target Skills & Keywords : Phoenix, Salesforce, Segment, User Experience, Zoom About the job Experience: •6+ years of customer experience with 1+ years of full-time experience in Payroll, and 2+ years of account management. Required Skills: •The Dedicated Service team is a segment of our Care team dedicated to building and expanding relationships with our high-value customers. The team manages an assigned book of customer accounts, serving as product experts, and providing trusted and efficient service. •Here’s What You’ll Do Day-to-day •Own the customer journey by building trust, rapport, and partnership with your book of business through inbound and outbound phone, email, and Google Meet interactions. •Act as a dedicated advisor, building trust in the support you provide to contain most customer interactions from your dedicated customers. •Provide passionate, opinionated, consistent, expert, reliable support as a dedicated point of contact for payroll and benefits inquiries. •Proactively connect with customers to build a deep understanding of their business, your support model, and their preferred connection style. •Identify churn risk and quickly act to deliver solutions to mitigate the risk of churn, using your product knowledge and unique understanding of each individual customer. •Partner with your customers and cross-functionally to unblock points of friction, proactively address potential concerns, and build an understanding of individual team needs and processes. Compensation: •We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!