Hiring: Technical Account Manager Company: Benchling Location: San Francisco, CA Job Posted Time: 2026-09-03 14:48:46 Employment Type: Hybrid Target Skills & Keywords : Jira, Project Management, Python, R, SQL About the job Experience: •2+ Years active Benchling experience required – candidates must demonstrate hands-on familiarity with Benchling and the ability to independently lead customer-facing Benchling engagements. Required Skills: •The TAM works closely with Customer Success, Professional Services, and Support, in order to deliver a high quality, proactive Benchling experience for our customers. This role requires strong scientific acumen, project management skills, the ability to build trust with stakeholders ranging from bench scientists to heads of R&D and IT leadership. •Develop and maintain deep relationships with our customers, including scientists, heads of research, IT managers, and other stakeholders. •Act as the main point of contact for Success Package delivery post-go-live; manage multiple accounts simultaneously with minimal oversight •Proactively partner with customers, CX stakeholders and sales to optimize customers Benchling’s instance to ensure success, engagement, and influence expansion outcomes. •Proactively identify, communicate, and mitigate potential risks and issues that could impact customer success (budget, scope, product gaps, adoption) •Lead and execute projects and assignments as needed, including configuration and maintenance of customer Benchling tenant, dedicated follow up tasks, process documentation, new product area enablement, and delivery of project accelerators •Proactively maintain and grow product knowledge, services delivery knowledge, and offerings to best support our customers. •Develop and manage project plans for customer engagements, including defining scope, timelines, milestones, and deliverables for Optimization Services Accelerators. Qualifications: •Sc. in Molecular Biology, Biochemistry, Genetics, Bioengineering, or similar life science field, required. •Skilled in internal business systems and project management tools, including LucidChart, Smartsheets, Jira, Certinia, etc. •Strong written and verbal communication skills; you are an excellent presenter and can quickly connect with a range of industry stakeholders, including scientists, project leads, and executives leadership. •Autonomous and proactive; outstanding self-starter approach with the ability to be successful in a high-growth environment. •Curious, creative, and tenacious; you are an advocate for customers and roll up your sleeves to help get a problem solved or a customer on-boarded. •Technical experience with SQL, API integration, Python, etc. •Operational familiarity with GxP or validated environment requirements •We offer a flexible hybrid work arrangement that prioritizes in-office collaboration. Employees are expected to be on-site 3 days per week (Monday, Tuesday, and Thursday) •We believe diversity enriches our team so we hire people with a wide range of identities, backgrounds, and experiences. Compensation: •$92,978 - $125,794 / year Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!