Hiring: Technical Account Manager Company: Old Harmony Location: New York, NY Job Posted Time: 2026-09-16 12:14:17 Target Skills & Keywords : Bash, JavaScript, Jira, Okta, Python, REST, SQL, SaaS, ServiceNow, Slack About the job Experience: •2+ years of experience in technical account management, customer success, solutions consulting, support engineering or a related customer-facing technical role Required Skills: •Harmony is building an enterprise service management platform that runs itself. We need a Technical Account Manager who owns the full post-sale technical relationship with our customers, from making sure the product works to making sure they're getting real value from it. •This role blends technical support with strategic account management. You'll troubleshoot issues, drive adoption, monitor customer health, and be the person our customers trust to keep things running and growing. When a customer needs help, you're the first call. When a customer is at risk, you're the one who catches it early. •There's a lot of room to grow here, and we'll make sure you have the support and ownership to do it from day one. •Own the ongoing relationship with a portfolio of customers, serving as their primary technical point of contact •Drive product adoption and usage, ensuring customers are getting full value from the platform and discovering capabilities they haven't explored yet •Monitor customer health proactively: track engagement patterns, flag risks early, and intervene before small issues become big problems •Troubleshoot technical issues across the platform, including configuration problems, integration errors, and unexpected behavior •Reproduce, document, and escalate bugs to Engineering with clear steps and context Qualifications: •Strong technical foundation: comfortable working with APIs, integrations, cloud infrastructure, and debugging issues across complex systems •Demonstrated capacity to manage a portfolio of accounts and prioritize across competing needs without dropping the ball •Clear communication skills, both in writing and in person. You need to be someone a VP of IT trusts as much as a support technician does •Proactive mindset. You catch problems before customers report them, and you think about adoption and health without being asked •Operational familiarity with ITSM concepts and enterprise IT environments •Exposure to scripting or programming (Python, JavaScript, Bash, SQL) •Previous experience at a B2B SaaS company Compensation: •Comprehensive health, dental, and vision benefits Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!