Hiring: Technical Account Manager II - FedRAMP Company: Knox Systems, Inc. Location: Arlington, VA Job Posted Time: 2026-09-10 13:28:17 Employment Type: Hybrid Target Skills & Keywords : Change Management, FedRAMP, SaaS About the job Experience: •3+ years of experience in technical account management, customer success, implementation management, cloud operations, or related customer-facing technical roles. Required Skills: •Act as the primary customer advocate within Knox, coordinating closely with SRE, Security, Compliance, Engineering, and Customer Success leadership teams to ensure customers operate successfully in highly regulated environments. •Candidates with experience in customer success, technical account management, cloud operations, FedRAMP environments, or regulated customer operations are strongly encouraged to apply. •Own ongoing customer relationships following implementation and production go-live. •Serve as the primary operational and strategic point of contact for customer accounts. •Advise customers on operational best practices, process adherence, and platform adoption strategies. •Coordinate cross-functional teams during operational incidents, escalations, and customer-impacting events. •Drive customer meeting cadence, operational reviews, and executive status updates. •Ensure customers align with Knox operational expectations, SLAs, incident response procedures, and change management processes. Qualifications: •In-depth knowledge of cloud operations and SaaS delivery models. •Excellent communication skills with the ability to engage technical and executive stakeholders. •Operational familiarity with FedRAMP, NIST 800-53, or regulated operational environments preferred. •Demonstrated capacity to manage multiple customer workstreams simultaneously. Compensation: •$100,000 - $140,000 / year •Flexible work environment (work from home / hybrid options) •Knox offers a competitive employee benefits package including Medical, Dental, Vision, Life & Disability and an employee funded 401k plan Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!