Hiring: Technical Account Manager, Enterprise Company: Birdeye Location: Dallas, TX Job Posted Time: 2026-09-10 14:35:31 Employment Type: Full-time Target Skills & Keywords : HubSpot, OAuth, Product Management, Project Management, REST, Root Cause Analysis, SQL, SaaS, Salesforce, Stakeholder Management, Webhooks About the job Experience: •5+ years in Technical Account Management, Solutions Engineering, Technical Support, Customer Success Engineering, or similar customer-facing technical role. Required Skills: •Birdeye is the leading agentic marketing platform for multi-location brands. •This role requires strong technical aptitude, excellent communication skills, and the ability to collaborate across Product, Engineering, Support, Customer Success, and Implementation teams. •Customer Technical Leadership •Serve as the trusted technical advisor for assigned enterprise customers. •Build deep knowledge of each customer's architecture, integrations, and business objectives. •Lead technical discussions, architecture reviews, and solution planning sessions. •Provide proactive guidance on platform capabilities, best practices, and scalability. •Technical Issue Management Qualifications: •In-depth knowledge of REST APIs, JSON, OAuth, webhooks, and system integrations. •Excellent communication and executive presentation skills. •Strong project management and stakeholder management abilities. •Demonstrated capacity to manage multiple complex customer engagements simultaneously. •Operational familiarity with reputation management, marketing technology, or customer experience platforms. •SQL or basic scripting knowledge. •Time to resolution for technical escalations Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!