Hiring: Technical Account Manager Company: REDLattice, Inc. Location: Chantilly, VA Job Posted Time: 2026-09-15 14:35:48 Employment Type: Remote Target Skills & Keywords : Docker, Kubernetes, Linux, R, SQL, Security Clearance About the job Required Skills: •Serve as a primary technical point of contact for customer support escalations and ongoing operational issues. •Own customer issues from escalation through resolution, ensuring timely communication and follow-through. •Investigate and troubleshoot complex technical issues across customer environments and deployed systems. •Analyze logs, system behavior, and infrastructure performance to identify root causes and implement solutions. •Maintain clear and proactive communication with customers throughout the issue resolution lifecycle. •Document support activities, troubleshooting efforts, and resolutions within CRM and ticketing systems. •Escalate complex issues to Engineering, Product, or Infrastructure teams as appropriate. •Work closely with Account Managers to ensure coordinated customer communication and successful outcomes. Qualifications: •Minimum of two (2) years of experience in technical support, customer support engineering, technical account management, systems administration, or a related field. •Strong experience with Linux/Unix operating systems. •Understanding of networking concepts, network services, VPNs, firewalls, and modern infrastructure environments. •Strong analytical, troubleshooting, and problem-solving skills. •Excellent verbal and written communication skills. •Demonstrated capacity to work effectively across multiple teams and time zones. •Demonstrated capacity to work flexible and non-standard hours as required by customer operations. •Background in cybersecurity, network security, or enterprise software solutions. •Operational familiarity with SQL and NoSQL databases and query troubleshooting. •Prior experience supporting government, defense, or intelligence community customers. Compensation: •Competitive benefits and rewards package Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!