Hiring: Technical Account Manager Company: Meriplex Location: Bedford, MA Job Posted Time: 2026-09-11 12:53:46 Target Skills & Keywords : Azure, DNS, Firmware, Project Management, SSL, VPN, Windows Server About the job Experience: •Ideally a minimum of 2 years’ experience working in an MSP •Skilled in document interpretation, both electronic and printed, such as service tickets, manuals, procedures and policy manuals. Ability to write clear correspondence in email and document format. •Adept in adding, subtracting, multiplying, and dividing in all units of measure, using whole numbers, common fractions and decimals. •Proven ability to make decisions quickly and under pressure. Ability to assist team members in solving complex problems. •Standard Meriplex business hours of Monday – Friday 8:00 AM to 5:00 PM. Required Skills: •Act as assigned client Subject Matter Technical Expert. •Take escalations to resolve issues and requests. •Accountable to maintain client network and systems documentation and SOP’s. •Evaluate client technology landscape based on set standards. •Present and collaborate on client evaluations with vCIO and/or Client Success Managers. •Facilitate and drive client operational meetings. •Provide Meriplex other operations and sales team guidance and training on assigned clients. •Proactively review client metric and KPI’s. Identify service improvement opportunities for assigned clients by utilizing metric and KPI’s. Qualifications: •Bachelor’s degree; or six-years related experience and/or training; or equivalent combination of education and experience. Must set example for organizational values in daily practice. •Industry certifications such as MCSA, MCSE, CCNA, VMware VCA/VCP. Compensation: •$100,000 - $130,000 / year Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!