Hiring: Tech Support Analyst – Level 3 Company: Mysarum Location: Mechanicsburg, PA Job Posted Time: 2026-09-10 13:53:13 Employment Type: On-site About the job Experience: •3+ years of relevant IT/technical support experience. Required Skills: •Provide Level 3 technical support and troubleshoot hardware and software escalations. •Deployments, application packaging, and related SCCM activities. •Task sequences and associated packages. •Actively facilitate and support AirWatch console, including asset and object management. •Support, including session and connectivity troubleshooting. •Actively facilitate and support DOC inmate technology environment through troubleshooting, image testing, and system customizations. •Assist IT support staff and end users with technical issues and provide guidance on processes and problem resolution. •Evaluate and recommend hardware and software purchases and system integrations. Qualifications: •Strong troubleshooting and problem-solving skills. •, software deployment, and application packaging. •Or similar endpoint management platforms. •Demonstrated capacity to work independently and handle Level 3 escalations. •Strong communication and customer-service skills. •Demonstrated capacity to work onsite in Mechanicsburg, PA and participate in an in-person interview. Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!