Hiring: Tech Product Manager - ServiceNow Platform Company: Five Star Bank Location: Buffalo, NY Job Posted Time: 2026-09-03 11:21:00 Employment Type: Contract Target Skills & Keywords : Agile, Change Management, Configuration Management, Product Management, ServiceNow, Stakeholder Management, User Experience, Vendor Management About the job Experience: •5+ years of experience in platform management or related roles, including 2+ years leading ServiceNow platform initiatives. Prior banking experience is not required. Required Skills: •Guide implementation and optimization of: IT Service Management (ITSM) (incident, problem, change management),Configuration Management Database (CMDB) strategy and data integrity, IT Asset Management (ITAM) processes and lifecycle governance, Demand and Capacity Management, ensuring scalable service delivery, and more. •Establish data governance and reporting frameworks within ServiceNow •Strategic Leadership & Product Management •Define and own the ServiceNow platform strategy, vision, and multi-year roadmap in alignment with organizational goals •Partner with senior leadership to identify opportunities for platform expansion, optimization, and innovation •Provide leadership, including coaching, performance management, and development, to drive engagement and high-performance team delivery •Act as the primary product owner for ServiceNow, prioritizing initiatives based on business value, risk, and technical feasibility •Drive governance, standardization, and best practices across the ServiceNow platform Qualifications: •In-depth knowledge of ServiceNow architecture, modules, and integrations •Demonstrated capacity to translate complex business needs into technical solutions •Demonstrated ability to lead cross-functional teams and large-scale initiatives •Proven experience successfully implementing and scaling ITSM solutions in an enterprise environment •Exceptional stakeholder management and executive communication skills •Demonstrated capacity to inspire, mentor, and develop high-performing teams; fosters a culture of accountability, collaboration, and continuous improvement Compensation: •$100,000 - $130,000 / year •Competitive benefits and rewards package •Medical, Dental, and Vision Insurance Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!