Hiring: Team Leader, IT Service Operations Company: FedPoint Location: Portsmouth, NH Job Posted Time: 2026-09-12 13:32:14 Employment Type: Hybrid Target Skills & Keywords : AWS, Azure, RBAC, ServiceNow About the job Experience: •5+ years of experience in technical IT roles, including 3+ years at a senior, engineering, or lead level. •3+ years of hands-on Microsoft 365 admin experience (Entra ID, Intune, SharePoint, Exchange). Required Skills: •Lead daily operations of the IT Service Desk and Production Support teams, including onboarding/offboarding activities and the maintenance of SOPs and user documentation. •Champion ITIL Incident, Request, and Problem Management processes, ensuring SLAs are met and acting as point of escalation. •Oversee the health, patching, and security compliance of physical laptops and VDI environments. •Maintain accurate asset records in the CMDB. Manage hardware and software contracts, ensuring compliance and cost-effective vendor relationships. •Lead major outage calls, coordinating service restoration and conducting root cause analyses. •Serve as the primary contact for IT audits, preparing process documentation and presenting evidence to management and auditors. Qualifications: •Strong background in leading outage bridges, presenting technical workflows, and supporting critical business systems. •Solid understanding of ITIL v3 or v4 frameworks. •Bachelor’s degree in IT, Computer Science, or a related field (preferred). •Operational familiarity with Azure, AWS, and cloud services. •Certifications such as ITIL Foundation V4 or Microsoft 365 Administrator Expert. •Knowledge of NIST 800-53 Rev 5 security controls. •Prior leadership experience in IT Service Desk or Operations Support. •Advanced proficiency in endpoint management (Intune, Autopilot, MECM). •Strong support experience with critical production business systems. Compensation: •Competitive benefits and rewards package •Generous 401k plan: 100% match of employee's contribution, up to a maximum of 6% salary, vests immediately Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!