Hiring: Team Leader - Centurion Lounge, Seattle Company: American Express Location: Seattle, WA Job Posted Time: 2026-09-03 14:25:01 Employment Type: Hybrid About the job Experience: •2 years’ proactive customer service experience (premium servicing a plus) •2 years’ supervisory experience •Minimum 2 years’ proactive customer service experience (premium servicing a plus) •Minimum 2 years’ supervisory experience Required Skills: •The Centurion Lounge Team Leader is the coach to a team of highly skilled and motivated Member Service Professionals (MSPs) that provide travel, card, concierge, and lifestyle services to American Express Card Members visiting the American Express Centurion Lounge, located in the SEA Airport. •The Team Leader is an entrepreneur who is an advocate and supporter for both their team and their customers. They thrive in ambiguity and can effectively lead their team through change. They are intellectually curious and they share a passion for growth and knowledge amongst their colleagues. •Creating a cohesive team environment •Coaching your team to provide a high-touch, premium experience for all lounge guest •Inspiring your team of MSPs to achieve their goals by providing continuous coaching, training and development; as well as, rewarding and recognizing accomplishments •Communicating with your team to ensure that they are well informed about changes that may affect them and their customers •Managing your team to ensure adequate servicing coverage is provided 365 days per year, which may include filling in when needed •Evaluating team performance and creating development and action plans, on an individual level, that are owned and driven by each team member Qualifications: •Airline, lounge or travel industry experience required, including reservation experience •Demonstrated passion for service with the ability to resolve customer issues and concerns •Demonstrated capacity to successfully understand and implement policies, procedures, and programs •Strong written, verbal and presentation skills •Demonstrated capacity to manage and resolve conflict •Demonstrated capacity to drive and measure business results •Strong analytical and creative problem solving skills •Detail-oriented with strong organizational and prioritization skills who can work well under pressure •Demonstrated capacity to work flexible shifts including nights, weekends and holidays are essential •Light to moderate lifting may be required for certain job tasks Compensation: •$65,500 - $81,000 / year Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!