Hiring: Team Lead Order Management North America Company: ABB E-mobility Location: Charlotte, NC Job Posted Time: 2026-09-10 13:28:52 Target Skills & Keywords : Change Management, R, Stakeholder Management About the job Required Skills: •Partner with the Global O2C Lead to define and execute the O2C transformation agenda for the Region, including operating model improvements, process re-engineering, governance, and capability development. •Lead root-cause analysis of recurring operational and customer issues and convert findings into structural improvements, corrective actions, and measurable performance gains. •Drive simplification, standardization, and productivity initiatives that reduce manual work, improve scalability, and enhance the customer and employee experience. •Champion digitalization and automation across regional O2C operations, including workflow automation, intelligent exception management, analytics, AI-enabled solutions, and tool landscape process improvements. •Own the regional O2C Customer Support operating model and day-to-day execution, ensuring resilient service delivery, effective capacity management, and consistent performance. •Provide end-to-end leadership of the customer order journey, ensuring accurate and timely order processing, effective exception management, delivery coordination, and resolution of complex customer issues. •Act as the senior regional escalation point for critical customer, order, delivery, and cross-functional process issues, mobilizing the right stakeholders and driving timely, sustainable resolution. •Establish and steer regional performance management through KPIs, service levels, governance routines, and value-realization tracking; use data to identify risks, opportunities, and priorities for action. Qualifications: •Significant experience in Order-to-Cash, Customer Support, Customer Service, Order Management, or related operations within a complex international organization. •Proven people leadership experience, including leading teams through change, developing talent, managing performance, and building strong succession and capability plans. •Comprehensive expertise in end-to-end O2C processes and their interfaces with Sales, Logistics, Supply Chain, Finance, IT, and Customer Service. •Strong experience with ERP and CRM platforms, ideally including order management processes, and a solid understanding of system integrations and digital process flows. •Demonstrated ability to own operational performance, resolve complex escalations, balance competing priorities, and make sound decisions in a fast-moving environment. •Track record of business process improvement, transformation, or operating model development, with the ability to convert strategic priorities into practical execution and measurable value. •Strong stakeholder management and executive communication skills, with the confidence to influence across functions, organizational levels, and geographies. •Strong analytical and problem-solving capabilities, with a data-driven mindset and the ability to lead root-cause analysis and sustainable corrective action. •Demonstrated curiosity and practical understanding of digitalization, automation, AI-enabled solutions, and emerging technologies applicable to Order-to-Cash operations. •Strong change leadership, ownership, and entrepreneurial execution; able to work independently while building alignment across a matrix organization. Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!