Hiring: Team Lead, Community Response Company: DoorDash Location: Tempe, AZ Job Posted Time: 2026-09-10 18:07:18 Target Skills & Keywords : Make, QUIC, Rust, SAFe About the job Experience: •2+ years or more of people management or team lead experience Required Skills: •As a Team Lead on our Community Response Team, you will directly manage Representatives responsible for providing the highest quality care to our Consumers, Merchants, and Dashers at the forefront of our business. This role appeals to you because you're a leader, operator, and owner. You’ll manage the daily operations with an expanding company while maintaining and improving on bold quality and speed metrics for your team. This is a tremendous opportunity to join a fast-growing team with an extreme focus on building DoorDash’s Trust and Safety brand while protecting our community. •You will report to a Community Response Supervisor on our Community Response team in our Trust & Safety organization. •This role is for an overnight shift Tues-Sat 8pm - 4am. •As a people leader, you will be responsible for fostering team collaboration, employee development, and problem-solving. The ability to be physically present in our corporate Tempe office is deemed essential as you will be responsible for facilitating in-person 1:1 meetings with your direct reports, connecting with cross-functional partners, immediate problem-solving, and nurturing a collaborative team environment. Due to the in-office presence, you must live within a commutable 50 miles of the office. •In-office days are determined by the business and can change based on business needs. Connect with the recruiter to determine what the in-office requirement for this role is. •You're Excited About This Opportunity Because You Will… •Lead a team of motivated individuals who are focused on customer success to deliver on operational KPIs •Support your team by being present, answering questions, hosting weekly 1-on-1 and team meetings, and providing real-time feedback •Manage your team to individual and team goals and communicate performance to management and other partners •Coordinate daily workflow within the team and adjust resources to meet service-level agreements with the business •Operate as a Subject Matter Expert, creating, distributing, and presenting performance reports to identify trends and highlight opportunities for improvement •We're Excited About You Because… •2+ years or more of people management or team lead experience •You are a leader with a desire to motivate a team and set and achieve targets •You increase results and are constantly evaluating how and whether your team’s activities are achieving the desired, measurable impact Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!