Hiring: Systems Support Technician I Company: Luminis Health Location: Annapolis, MD Job Posted Time: 2026-09-16 12:17:11 Employment Type: Remote Target Skills & Keywords : Microsoft Office About the job Experience: •Basic knowledge of computer hardware, operating systems, and common software applications. •Strong customer service and communication skills. •Operational familiarity with ticketing systems and knowledge bases. •Basic security awareness, including understanding common cybersecurity threats. •Understanding of safe browsing practices and how to avoid security risks. Required Skills: •Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. •Responds to calls and inquiries from computer system end users, providing technical assistance and troubleshooting a variety of hardware, software, and peripheral issues. •Offers desk-side support to users, ensuring issues are resolved efficiently and effectively. •Enters, tracks, and manages all help desk tickets in the problem tracking application, ensuring follow-ups are conducted in a timely manner to ensure successful problem resolution and user satisfaction. •Configures, installs, maintains, and replaces end-user hardware and software as needed, working with various types of equipment. •Performs basic repairs on hardware or coordinates repairs through appropriate vendors. •Assists in asset management, ensuring proper documentation and timely replacement of hardware as necessary. •Handles system maintenance tasks such as monitoring disk usage, performing system backups, and ensuring smooth operation of computer equipment. Qualifications: •AA degree or enrollment in college-level courses (B.S. or B.A. preferred). Professional experience will be considered in lieu of formal education. •Minimum of two years of experience in a help desk or technical support role, including working with the above-mentioned hardware and software components. •Strong technical troubleshooting skills and attention to detail. •Excellent communication and interpersonal skills. •Demonstrated capacity to work independently or as part of a team in a fast-paced environment. •Strong organizational and time management skills, with the ability to manage multiple priorities effectively. •Preferred: CompTIA A+ certification or equivalent technical certifications. Compensation: •Flexible work environment (work from home / hybrid options) Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!