Hiring: Systems Operations Support Analyst Company: Hungryroot Location: New York City Metropolitan Area Job Posted Time: 2026-09-03 10:37:36 Employment Type: Remote Target Skills & Keywords : CI/CD, Confluence, Docker, GitHub, Jira, Python, SQL About the job Experience: •2+ years of experience in software engineering or systems support (WMS/OMS etc) Required Skills: •We are seeking a proactive Systems Operations Support Analyst to support our fulfillment platform and operational systems during off-hours. This role is responsible for monitoring production systems, investigating incidents, troubleshooting operational issues, and ensuring fulfillment operations continue running smoothly. •During your shift, you'll often be the primary engineering resource supporting the business. The ideal candidate is naturally curious, enjoys solving technical problems, and knows how to investigate issues across logs, databases, APIs, and application code before escalating when necessary. •The ideal candidate thrives on detailed execution, possesses strong foundational Python, JSON, and SQL skills, and can communicate complex technical issues clearly and concisely in English. •The expected hours are Mon-Fri 3pm-11pm EST, with every other weekend on call. You can work remotely anywhere in the US. •For the first month, the hours will be 9am-5pm EST for training. Upon successful completion of training, it will transition to the on-call hours (3pm-11pm EST). •Production Support & Monitoring •Off-hours coverage: Serve as the primary on-call resource to monitor and maintain the health of our fulfillment operations platform and related integrations during scheduled off-hours •Monitor the health of fulfillment systems, integrations, and operational workflows during scheduled on-call hours. Qualifications: •Intermediate SQL skills for investigation and data analysis •Demonstrated capacity to investigate issues using logs, databases, and application code •Strong analytical and critical-thinking skills •Excellent written and verbal English communication Compensation: •$85,000 - $100,000 / year •Flexible work environment (work from home / hybrid options) Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!