Hiring: Systems Engineer Manager Company: SRS Distribution Inc. Location: McKinney, TX Job Posted Time: 2026-09-17 13:32:40 Employment Type: Contract Target Skills & Keywords : Change Management About the job Experience: •Minimum of 10 years’ Call Center (or equivalent) experience preferred with a strong working knowledge of IT system fundamentals •Minimum of 3 years’ experience supervising and managing Projects and Teams preferred •Exhibit outstanding leadership capabilities, with ability to lead, train, develop, and motivate Team members •Display strong commitment to enhancing both internal and external customer focus as well as the ability to provide timely feedback related to customer service •Demonstrate ability to positively lead a team, in a fast-paced, ever-changing environment Required Skills: •Leads, manages, motivates, and mentors Team members to function as independent working units while contributing to the overall success of the Team •Monitors compliance with Service Desk processes and procedures and ensures adherence to Change Management policies •Provides technical direction to the Team to solve problems that require an increased level of troubleshooting discipline, technology acumen, and creativity •Provides oversight to the IT Service Management (ITSM) ticket assignment process, ensuring proper documentation, routing and escalation •Mentors and provides training opportunities for Team members •Effectively manages all facets of coverage and Team schedules, not limited to, but including agent availability, channel coverage, approving overtime, as well as vacation and personal time off •Collaborates with IT Leadership Team members to ensure proper forecasting of hardware and software needs •Assists with Executive-Level Support Qualifications: •Undergraduate Degree or equivalent experience/training Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!